General conditions of use of the services

Recommendations for users to plan and carry out their trip with greater comfort and safety in our regular line services.


1.- SERVICES. The service shall be provided by at least one vehicle assigned to the concession. The Company may reinforce the provision of the service, in cases of traffic intensifications, with vehicles of collaborating transport companies, this possibility is not mandatory, and may be carried out depending on the existence of human and material resources available, either own or from other companies as a collaboration.


2.- SALE OF TICKETS. Travel tickets may be sold in advance up to one month in advance at the ticket offices of the stations that have a computerized point of sale and up to 15 days in advance at the vending machines placed for this purpose. Before leaving the ticket office, check that the data appearing on the ticket, date, time, origin and destination correspond to those requested, as well as that the change refund, if any, is correct.

For long distance lines you can purchase your tickets one month in advance through www.avanzabus.es.


Ask for the appropriate discounts at the time of purchasing your ticket and keep proof of the discount at the disposal of any company employee who asks for it throughout the journey. The payment of travel tickets by credit card is not allowed on the vehicles (except on the Huesca - Barcelona line).

Children, regardless of their age, must travel with a ticket, occupying a seat on the bus.

3.- CANCELLATION OF TICKETS. Tickets can only be cancelled before the departure of the service and at the ticket offices with customer service personnel. The non-use of the ticket by the passenger at the time of departure does not entitle the passenger to an exchange of the ticket or a refund.

If you wish to cancel tickets purchased online through Avanzabus, you must do so at www.avanzabus.es or by calling the AVANZA customer service telephone number: 91-2722832.

It is not possible to cancel a round trip ticket if the outward journey has been made.

4.- SEAT ASSIGNMENT. The seat number on the travel ticket is indicative for service reasons, and the driver may assign another seat number.

5.- LUGGAGE, BICYCLES AND SCOOTERS. The passenger may carry with him/her, in the passenger compartment, packages and parcels that due to their shape, volume and odor, do not disturb others and can be placed under or on top of the seat they occupy. Each passenger is entitled to the free carriage of 20 kilos of luggage, being able to reach a maximum of 50 kilos upon payment of the excess over such allowance, provided that such excess can be transported within the limits indicated by the total admissible load in the vehicle.

The admission of any baggage weighing more than 50 kg or with a volume exceeding half a cubic meter is not compulsory. In the event that the excess baggage, as well as the orders, which due to the limitations already indicated could not be transported in one expedition, shall be forwarded in the following expeditions, without prejudice to the preference that, in any case, corresponds to the baggage of the occupants of the vehicle.

Bicycles and scooters shall be considered as passengers' luggage, and must be properly disassembled and packed for transportation, in order to avoid any damage to the other luggage of other users of the services and to the bicycle and/or scooter itself.
6.- PETS. According to the legal regulations in force, no pet may enter the passenger compartment of a bus. They may only travel in the luggage compartment, in their corresponding transport cage. The only exception are guide dogs or assistance dogs for the blind and people with diabetic or epileptic disorders, which may travel with passengers. It is mandatory to carry the corresponding documentation of the dog because it may be required by the company staff.

7.- NO EATING OR DRINKING IN THE BUS We remind you that, for hygienic reasons, it is forbidden to eat and drink inside the vehicles.

8.- NO SMOKING: Smoking is prohibited inside the vehicle (Laws 28/2005 and 42/2010).

9.- LOST ITEMS: Any perishable product left in the car after the service will be deposited in the corresponding garbage container, and cannot be claimed by the customer.

10.- RESPONSIBILITIES. The transport company will not be liable for any non-compliance that is not directly attributable to it, nor for those produced by an act of God or force majeure, or for complying with legal or administrative requirements. Likewise, it shall not be liable for the loss of connection of its services with other transports, its own or others.

It shall not be liable for losses suffered by hand luggage or other objects not entrusted to its custody.

In case of loss or damage of the luggage transported, it will be essential to show the ticket and the check-in receipt if applicable.

The carrier's liability for loss or damage to passengers' baggage is limited to a maximum of 450 € per piece (Art. 23.2 Law 16/87). In the event of loss or damage to baggage and orders checked in under the value declaration system, the carrier is obliged to pay compensation for the declared value, unless it proves that the actual value of the baggage and orders is lower. It shall not be obliged to pay any compensation when the event causing the damage is due to an act of God, force majeure, nature or defect of the luggage and orders themselves, or due to a cause attributable to the passenger or consignee.

Liability for loss or damage to the goods or orders transported is limited to a maximum of 4.5 euros per kilogram. In case of delays in the delivery of goods, the liability may not exceed the transport price.

When checking in your orders or luggage, please consult the possibility of establishing a declaration of value of the transported objects and/or maximum time of arrival of the goods at destination.

11.- COMPLAINTS BOOK. There is a book of complaints in all vehicles and passenger transport stations available to its users. We also have suggestion/complaint forms, which can be sent to AVANZA MOBILIDAD INTEGRAL, S.L. - Quality Department - C/ Cavia, nº 8, portal 6, 1º A, 22005 HUESCA